Shipping & Dispatch

Same day dispatch means your order will be Picked, Packed and Fulfilled the same day as you order your goods. We aim to have all packages picked up the same day as well, however sometimes packages will not leave until the next day depending on the courier run.All packages will at least be picked and packed the same day in preparation for pick up.

*If a product is out of stock or on back order, the Same Day Dispatch does not apply.
*If there is missing information from your order, or we need to confirm something with you before we can ship your item, the same day dispatch will not apply.

Metropolitan Area
Brisbane, Gold Coast, Sydney, Melbourne, Perth*
Express: 1-2 Business Day
Standard/Premium: 2-7 Business Days

Adelaide
Express: 1-2 Business Day
Standard/Premium: 2-9 Business Days

Regional Area
Queensland, New South Wales, ACT, Victoria, South Australia
Express: 1-3 Business Days
Standard/Premium: 2-8 Business Days

Western Australia*
Express: 1-3 Business Days
Standard/Premium: 3-16 Business Days

Northern Territory
Express: 1-4 Business Days
Standard/Premium: 3-16 Business Days

Tasmania
Express: 1-3 Business Days
Standard/Premium: 3-16 Business Days

We always aim for make sure our customers love our products, but due to our products being medical products, returns are unavailable due to health reasons. If you find an issue with a product or if it is damaged, just email us directly and we’ll give you some options for resolution.